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Jewelers Touch of Class is the
online store of CIS Ltd. and CIS Jewelers located at 173 A Sears,
Louisville, KY 40207. CIS Ltd. and CIS Jewelers has been doing business since
1984. At CIS Ltd we are proud to boast that we one of a very few jewelry
companies to have on staff a master silversmith as well as goldsmiths. At CIS
Jewelers we do all our work in house and is completed to the highest of
standards. Whether you visit Jewelers Touch of Class, JTOC.com, online or stop
by CIS Jewelers in Louisville, it is our goal to provide you the best customer
service possible. Have a question please call CIS Ltd at 502-896-0600.
To ensure you'll feel secure
when placing orders online, we use VeriSign and CardService, the Internet
leaders in security transactions, on every order processed. We will continue to
strive to make our Site your first choice for the hottest products and gifts
online!
Whether you are purchasing today or just browsing for information about us in our catalog filled with
incredible products, we appreciate your patronage and the time you have spent
with us. Before you leave our site please remember to bookmark us, as we will
often add new products and specials to our online catalog.
Terms
& Conditions of Sale & Return Policies
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Damaged
Merchandise:
Damaged shipments from handling must be claimed with
the freight carrier. If any cartons are missing or damaged, be sure to
note this on the freight bill. If you notice concealed damage after the
driver has left, keep all the packing and call the freight carrier to
return and inspect the damage and file a claim. CIS Ltd, CIS Jewelers
and/or Jewelers Touch of Class cannot be responsible
for damage caused by the freight carrier.
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Manufactures
Defects:
If a product appears to have a manufactures defect,
call CIS Ltd (502) 896-0600 for instructions and information. Do not return Items to us without
first calling to receive instructions. If an item is to be returned to us
due to manufactures defect, you must first receive a Return Authorization
Number. No packages will be accepted without a Return Authorization Number
written clearly on the box.
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Return
Merchandise Policy:
Permission for any return merchandise must be
secured from our return department. For questions and information about returning
merchandise please e-mail returns@jtoc.com
to submit a request to our Return Department. The return of non-defective
merchandise when authorized may incur a 20% re-stocking fee. No packages
will be accepted without a Return Authorization Number written on the box.
All returns must be received within 30 days of shipment. The credit
given will be the amount charged less any shipping charges, duties,
import fee and /or any special charges which are beyond our control.
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After
a return is authorized by our return department:
1. Return the item to the address given to
you by our return department.
2. Write the Return Authorization Number on the box.
3. Keep your shipping records and information for proof of shipment in the event of
loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.)
or with a value of over $100.00 should be insured. We are not liable for
return merchandise that does not reach our return department.
We will notify you via phone, mail, or e-mail of your refund once we have
received and processed the returned item. You can expect a refund in the
same form of payment originally used for purchase within 10 to 14 business
days of our receiving your return. Please note that we can refund shipping
costs only if the return is a result of our error.
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Shipping
Charges
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Shipping fees are calculated on a sliding scale
based on the dollar amount of your item purchased. To safeguard the
shipment of jewelry we use the US Postal Service's Insured Priority or
Registered mail. We've adopted this
system so that it would be easy to understand. All shipping fee will be displayed within
your shopping cart upon checkout.
Note: Certain jewelry items (High Value) will only be sent via US Registered Insured
mail. |
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